Vivid Marketing Inc.
6678 152 St, Unit 205, Surrey, BC, V3S 3L4, Canada
contact@govividmarketing.com · (778) 488-5585
Last updated: September 2026
1. Introduction
Vivid Marketing Inc. (“we”, “us”, “our”) provides digital marketing services and software to businesses. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you.
This policy applies to:
- Our website at govividmarketing.com and its subdomains
- Our marketing services, including search engine optimization, advertising, and social media management
- Our software platforms, including our local SEO management platform
- Any communication or transaction you have with us
By using our websites, services, or software, you agree to the practices described in this policy. If you do not agree, please do not use our services.
2. Information we collect
2.1 Information you provide
- Account information: name, email address, phone number, business name, business address, and login credentials
- Business information: details about your business that you provide during onboarding, including services offered, service areas, certifications, licences, pricing ranges, operating history, and brand preferences
- Billing information: billing address and payment details. Card numbers are processed directly by our payment processor and are never stored on our systems
- Communications: messages, support requests, and feedback you send us
2.2 Information collected automatically
- Usage data: pages visited, features used, timestamps, and actions taken within our platforms
- Device and connection data: IP address, browser type, operating system, and device identifiers
- Cookies and similar technologies: see Section 9
2.3 Information from connected accounts
When you connect a third-party account to our platform — such as a Google Business Profile or a WordPress website — we receive information from that service as described in Section 3 and Section 4.
3. Google User Data
This section describes our access to, use of, storage of, and sharing of data obtained through Google APIs. It applies when you connect a Google Business Profile to our platform.
3.1 How we access Google user data
We access your Google Business Profile data only after you explicitly authorize us through Google’s OAuth 2.0 consent flow. During that flow, Google shows you exactly which permissions you are granting. We never ask for, collect, or store your Google account password.
3.2 What we access
With your authorization, we may access:
- Business location data: business name, address, phone number, website, categories, hours, attributes, and service lists
- Reviews: customer review content, ratings, reviewer display names, and timestamps
- Posts and media: local posts and photos associated with your profile
- Performance data: profile insights and metrics provided by Google
3.3 How we use Google user data
We use this data solely to provide the services you have requested, specifically:
- Publishing local posts to your Business Profile on a schedule you control
- Generating and publishing replies to customer reviews on your behalf
- Auditing your profile for completeness and recommending or applying improvements
- Reporting on profile performance in the summaries we send you
We do not use Google user data for advertising, for training generalized artificial intelligence or machine learning models, or for any purpose unrelated to delivering the service you requested.
3.4 How we store Google user data
OAuth tokens are encrypted using AES-256-GCM before being written to our database, and encryption keys are stored separately from the encrypted data. Tokens are never written to application logs, never returned through our public interfaces, and never shared with other customers. Data retrieved from Google APIs is stored in an isolated, per-customer partition of our database, enforced at the database level.
3.5 How we share Google user data
We do not sell Google user data. We do not transfer it to third parties except:
- To subprocessors strictly necessary to operate the service, as listed in Section 6, and only to the extent required
- When you direct us to do so
- When required by law, legal process, or to protect against fraud, security threats, or abuse
We do not allow humans to read your Google user data except: with your explicit consent for a specific purpose, where necessary for security purposes such as investigating abuse, to comply with applicable law, or where the data has been aggregated and anonymized.
3.6 Revoking access and deletion
You may revoke our access at any time by disconnecting the integration within our platform, or through your Google Account permissions page at myaccount.google.com/permissions. On revocation we delete the stored OAuth tokens. Data previously retrieved is deleted in accordance with Section 7. You may also request deletion of any Google user data we hold at any time by emailing contact@govividmarketing.com, and we will confirm once it has been deleted.
3.7 Limited Use
Vivid Marketing Inc.’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
4. Other connected services
4.1 Website publishing
Where you connect a website — for example a WordPress site — you provide us with credentials that allow us to publish content on your behalf. These credentials are encrypted before storage using the same protections described in Section 3.4. We use them only to publish, update, and verify content you have authorized, and you may revoke them at any time from your own site.
4.2 Content you authorize us to publish
Our platform generates content and, where you have authorized it, publishes that content to properties you own or control. You remain responsible for the accuracy of factual claims about your own business, including claims about licensing, certification, pricing, warranties, and regulatory compliance. We provide review and approval controls, and we recommend using them.
5. How we use information
We use the information we collect to:
- Provide, operate, and maintain our services
- Create and manage your account and authenticate your access
- Process payments and manage subscriptions
- Generate content and recommendations specific to your business
- Communicate with you about your account, service changes, and support requests
- Monitor and improve service performance, reliability, and security
- Detect, investigate, and prevent fraud, abuse, and violations of our terms
- Comply with legal obligations
Where we rely on consent as the legal basis for processing, you may withdraw that consent at any time.
6. Sharing and service providers
We do not sell your personal information.
We share information with service providers who process data on our behalf, under contract, and only as needed to operate the service:
Payment processor
Purpose: Subscription billing
Data involved: Billing contact details, transaction records
Authentication provider
Purpose: Account sign-in and identity
Data involved: Email address, name, authentication events
Cloud infrastructure and database hosting
Purpose: Running the service
Data involved: All service data, encrypted at rest
Artificial intelligence providers
Purpose: Content generation and analysis
Data involved: Business context and content you have authorized us to process
SEO data providers
Purpose: Keyword, ranking, and technical site data
Data involved: Website addresses and public search data
Email delivery
Purpose: Service notifications and reports
Data involved: Name and email address
Error monitoring
Purpose: Diagnosing faults
Data involved: Technical diagnostic data, with personal data scrubbed
We require every provider to protect your information and to use it only for the purposes we specify. We may also disclose information where required by law, in response to valid legal process, or to protect the rights, property, or safety of Vivid Marketing Inc., our customers, or the public. If we are involved in a merger, acquisition, or sale of assets, we will give notice before your information becomes subject to a different privacy policy.
7. Data retention
We retain personal information for as long as your account is active and for as long as necessary to provide the service.
- On cancellation: account data is retained for 30 days, allowing you to reactivate, then permanently deleted
- On revoking a connected account: stored credentials and tokens are deleted immediately
- Billing and transaction records: retained as required by Canadian tax and accounting law
- Audit and security logs: retained for a limited period for security and compliance purposes
You may request earlier deletion by contacting us, subject to our legal retention obligations.
8. Security
We maintain administrative, technical, and physical safeguards designed to protect your information, including:
- Encryption of data in transit using TLS, and encryption of sensitive credentials at the application layer before storage
- Database-level isolation between customer accounts
- Role-based access controls and audit logging of privileged actions
- Ongoing monitoring for faults and suspicious activity
No method of transmission or storage is completely secure. If a breach affecting your personal information occurs and applicable law requires notification, we will notify you promptly by email and take reasonable steps to determine the scope and restore integrity.
9. Cookies
We use cookies and similar technologies to keep you signed in, remember preferences, understand how our sites are used, and improve content relevance.
Most browsers let you refuse cookies, delete existing cookies, or alert you when a cookie is set. Disabling cookies may prevent parts of our service from working, particularly authentication.
10. Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information
- Withdraw consent for processing based on consent
- Request a portable copy of information you provided
- Object to or request restriction of certain processing
- Lodge a complaint with a supervisory authority
Canadian residents: we handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). You may complain to the Office of the Privacy Commissioner of Canada.
California residents: we do not sell or share personal information as those terms are defined under the CCPA. You may exercise your rights to know, delete, and correct by contacting us, and we will not discriminate against you for doing so.
To exercise any of these rights, email contact@govividmarketing.com. We will respond within the timeframe required by applicable law.
11. International transfers
We are based in Canada. Some of our service providers operate in the United States and elsewhere. Where we transfer personal information across borders, we take steps to ensure it remains protected by a comparable standard, including through contractual safeguards with our providers.
12. Children
Our services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
13. Third-party links
Our sites and content may link to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.
14. Changes to this policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date above. If we make a material change, we will notify you by email or by posting a prominent notice before the change takes effect. Where a change affects how we use information previously collected, we will seek your consent where required by law.
15. Contact us
Vivid Marketing Inc.
6678 152 St, Unit 205
Surrey, BC, V3S 3L4, Canada
Email: contact@govividmarketing.com
Phone: (778) 488-5585
