Social Media Management in Surrey, BC

What is included in Social Media Management?

Social Media Management means we run your social accounts on an ongoing basis. You approve the plan; we create, publish, reply and report, so your profiles never go quiet when you get busy.

• Monthly content calendar planned around your services, seasons and offers
• Post creation: captions, graphics, carousels and short-form video edits
• Scheduling and publishing at times your audience is active
• Replying to comments and messages within the guidelines you set
• Profile upkeep: bio, links, hours, highlights and pinned posts
• Hashtag and tagging choices for local discovery
• Monthly reporting on reach, engagement, messages and clicks

How does management differ from Social Media Marketing?

Management is about consistency and care; marketing is about strategy and growth campaigns. With Social Media Marketing, we decide your goals, platforms and campaigns. With Social Media Management, we carry out the posting, engagement and reporting that keep your accounts healthy month after month.

Paid advertising sits on top of both. If you want ads aimed at leads or sales, our Facebook & Instagram Ads Management service handles targeting, budget and tracking.

How do we plan and approve your content each month?

Every month starts with a calendar you can review before anything is published. That keeps you in control of what goes out under your name without needing to write it yourself.

1. We draft the month’s topics: services, behind-the-scenes, customer questions, offers and local moments.
2. You review the calendar and flag changes, dates or photos you want included.
3. We create the posts and share them for approval.
4. Approved posts are scheduled across your platforms, with Stories and quick updates added as things happen.
5. At month end, we report on performance and use it to plan the next calendar.

How do we handle comments, messages and reviews?

Community engagement is often where social media wins or loses customers. We agree on response guidelines with you up front, including tone, common answers and what should be passed straight to you.

• Routine questions about hours, location, parking or services are answered for you
• Booking, pricing and complaint messages are forwarded to you or your team
• Negative comments get a calm, public first reply, with the details taken to a private message
• Spam and abusive comments are hidden or removed in line with your policy

Social messages and Google reviews often come from the same people. If you want your Google presence handled too, see Google Business Profile Management.

What do monthly social media reports show?

Our reports focus on what helps your business, not vanity numbers. Each month we show what was posted, how it performed and what we will change.

Our Social Media Management process

1. 1

   Free analysis

   We review your current profiles, posting history and how your audience responds.

2. 2

   Onboarding

   You grant access, share brand assets and agree response guidelines and approval steps.

3. 3

   Clean-up

   We tidy bios, links, highlights and contact details so every profile is accurate.

4. 4

   Monthly cycle

   Plan, create, approve, schedule and engage, every month.

5. 5

   Report and refine

   We share results and adjust the next calendar based on what worked.

Want to know how your profiles look to new customers? Request a free social media review.

Managing social media for Surrey and Canadian businesses

Being based on 152 Street in Newton means we can visit a Surrey or Lower Mainland location to capture photos and short videos, which makes your feed feel local rather than stock. We also note the things your neighbours care about, from community events to the languages your customers speak, including Punjabi alongside English where it fits.

For businesses outside the Lower Mainland, we manage accounts remotely across Canada, using shared calendars for approvals and video calls for planning.